Common issues which may affect individuals with registering on the network are:
- The sim card is placed incorrectly into the device.
- The sim card is damaged
- The sim card is inactive or expired
Here are a few steps to ensure that you are entering the sim card correctly into the device:
Step 1. Based on the device, confirm which type of sim card is supported.
The three common types of sim cards are: Standard, Micro, and Nano.
Step 2. Verify the location of the sim card tray and match the position of the sim card in relation to the sim marker as seen below:
Step 3. Ensure the sim card is not damaged.
If the surface or gold foil of the sim card is scratched, or the sim is bent or broken, this can hinder the phone's ability to read the sim card and therefore connect to the network.
Here are a few examples of errors you may observe with a faulty or damaged sim card:
In the event of a damaged sim card, a sim replacement is recommended. This ensures you keep your phone number as it is transferred to a working sim card. Visit a store to get this completed.
Step 4. Confirm that the sim card is expired or inactive.
You can confirm the sim card status by dialing the code *120#.
You can utilize MyDigicel on your phone or the Self Care portal on the website to view your sim card status.
You can view your phone number and the 'Service Fee Expiry' date of your sim card. Topping up your phone adds air time and keeps the number active. If you realize that you are still experiencing the issue, please reach out to use at https://digicelgroupbusiness.freshdesk.com/en/support/tickets/new.
Please note: Screenshots are for the updated version of the app. They are included as a guide - Currency/Figures may differ depending on where you are located.